Store IT and POS support
AMC and helpdesk for tills, printers, scanners and back-office PCs, with response times defined per store.
Managed IT Services →Retail & Ecommerce · Industries
IT and ecommerce solutions for retail
POS, storefronts, omni-channel
Retail runs on the till staying up and stock numbers being right. Prime Fixel supports store networks and POS hardware, unifies inventory and billing through custom ERP, and builds the online storefront and marketing that bring customers in — one partner across stores and channels.
Challenges we see in retail & ecommerce
- Every minute of POS downtime is lost revenue at the counter
- Stock and pricing drifting between stores, warehouse and the website
- New store openings needing network, POS and CCTV live on day one
- Seasonal traffic spikes on the online storefront
- Card and customer data handled across many low-supervision locations
How Prime Fixel helps
Custom ERP and inventory unification
One source of truth for stock, pricing and billing across stores, warehouse and online — the approach behind our retail ERP case study.
ERP Solutions →Ecommerce storefronts
Fast, mobile-first online stores with payment and shipping integrations, built to handle campaign traffic.
Website Development →Multi-store networking
Standardised store network builds, secure links back to head office and quick turnaround on new openings.
Networking →CCTV and loss prevention
Camera coverage at tills, stockrooms and entrances with centralised viewing across branches.
CCTV & Access Control →Digital marketing and SEO
Local SEO, paid campaigns and content that drive footfall to stores and traffic to the storefront.
Digital Marketing →Compliance and governance
- Card-data handling separated from general store traffic
- Retention policies for CCTV and transaction records
- ISO 27001 aligned controls, NDA on every engagement
Related case studies
Retail & Ecommerce IT — frequently asked questions
Can you support stores outside Pune?+
Yes — remote support and monitoring run PAN India, with onsite visits scheduled in the Pune Metropolitan Region and via partners elsewhere.
Do you integrate our POS with the online store?+
That is a common project for us: a single inventory and pricing source shared by POS, warehouse and the ecommerce front end.
How fast can you get a new store online?+
Once cabling and connectivity are in place we work to a standard store build, so network, POS and CCTV can be commissioned together ahead of opening.
Other sectors we serve
Ready to modernize your IT?
Book a free consultation with a Prime Fixel solutions architect.